Slow decline to the inevitable, - Manager/Director Rakuten Employee Review

2.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Positive it workplace on the surface, proving a great atmosphere. Management is transparent and seems to genuinely care for their employees.

Cons

Lacking full continuity with across all companies. Innovation is mostly tied to acquisitions of other companies, which leads to more cultural confusion. Not all units colloborate willingly, too territorial at times. This will lead to drastic changes eventually, which will be a shock to what was an industry leader from NY.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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