Falling with style - Anonymous employee Rakuten Employee Review

2.0
May 2, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cool company, got the chance to travel. Laid back atmosphere. Cool people for the most part.

Cons

Horrendous management philosophy, blame game, etc. HR and Management didn't even know that what they called a commission wasn't legally a commission. Nothing was done about that ofc. The place could have been really good and successful, if the GET team didn't spend time signing up the bottom of the bottom of the barrel merchants to sell terrible products, just to chase that stupid $99 quarterly fee. Overall that philosophy that $33 per month is more important than a quality Customer experience and quality products with good pricing, ultimately contributed heavily to the lack of success in 2015 and 2016. Seems like they are starting to make progress on that now though with the major changes to Rakuten.com.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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