Long time employee sees decline in leadership quality - Anonymous employee Rakuten Employee Review

3.0
Feb 10, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Very smart, hard working boots on the ground. - Part of the larger Rakuten Brand which is very innovative and constantly changing - Tech roadmap is becoming more innovative and we are seeing products come to market faster

Cons

- CEO does not care about employees or care to build relationships with clients. He talks about focussing on his own well being while everyone works long days and deals with his poor executive hiring decisions. - Due to the lack of value placed on employees, churn has been high and a number of people are looking to leave the company - Lack of diversity at the top (currently being worked on)

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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