Good stepping stone - Member Services Rakuten Employee Review

2.0
Oct 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Free catered food, abundance of snacks and drinks provided, keg, pool table, darts etc in the break room. Fun holiday party and other events planned and paid for by the company. Some co-workers are really life long friends. If you are in with management, this is the place to be! Decent benefits and pay based on the level of effort you have to put into the job every day

Cons

VERY clique-y. If a manager decides they don't like you they will absolutely find a way to get rid of you. They use a very skewed system to rank preformace among the CSRs and provide amazing rewards to people who do not deserve it at all. They will absolutely pick of curvey girls for what they are wearing. I had my clothing choices (a floor length dress, black long pants and a sports team t-shit) commented on multiple times in my 3 years at Ebates. Each time I was left feeling uncomfortable and singled out. At the Beloit office there is little to no room for growth. You can be tier 1 or tier 2. I left MOSTLY because I could not find a long term goal with Ebates

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

See reviews by: Helpful|Rating|Date|All