Great Company, has some downfalls - Member Service Representative Rakuten Employee Review

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

Good benefits and some managers were supportive and helpful.

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.