You can do better - Director Rakuten Employee Review

3.0
May 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Great work environment. Free lunch (and breakfast). A lot of the people working there are very proactive and motivated. If you're good at what you do, you'll be given more responsibilities.

Cons

First 40 hours of overtime is unpaid, it ends up making a big difference, because a lot of times you do work those 40 hours. Increase in responsibilities often doesn't equal increase in pay. Promotion is slow. A lot of people end up taking sick leave for depression because of stress or bad management.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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