Run for the hills - Site Operations Rakuten Employee Review

2.0
Sep 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Tons of free snacks when we went to the office

Cons

Culture and morality has gone way downhill. Leadership reorg to give more autonomy but their model has yet to show the benefits or ability to be gainful in that goal. Forget upward mobility - DST leadership will have the final say if you a 2% raise each year and apparently you need to be a unicorn to get any sort of promotion passed your way. iThey would rather lose good workers and spread the work to everyone who remains on the team than give promotions or heaven forbid a living wage/raise/bonus. But you'll get cute little shoutouts for your hard work!

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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