Great Place to Gain Experience But Don't Stay Too Long - Marketing Coordinator Rakuten Employee Review

2.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

-Good Company Benefits - Remote Work Access - Weekly Open Bar Rakuten has some great benefits as far as health and PTO are concerned. You are also able to work remotely from home or OOO when necessary and they encourage a lot of social activity amongst employees.

Cons

-C Level Management -Lack of Vision/Direction from Leadership -Cut Throat Culture -Arrogant Mentality Rakuten has some excellent people working for them at the entry and middle level. Senior staff is also very smart and hard working. Sadly, the Executives and CEO's are clueless and many of the employees recognize that so conflicts arise very quickly when bad direction is given (which happens a lot). KPIs and goals tend to make no sense and there seems to be lack knowledge on how to expand business, other than acquiring new companies.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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