Weak leadership and disconnected goals - Product Manager Rakuten Employee Review

2.0
Mar 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Free food most days of the week Work from anywhere July Work life balance is decent depending on what team you're on

Cons

Highly political environment with insulated senior leadership that lack accountability. Pushing blame onto team members or other orgs is common. Constant reorgs that seem to result in no progress. Toxic environment, where leaders sacrifice business growth for personal career growth No clear roadmap for expansion or growth. Pet projects are constantly prioritized and end up being a huge resource drain. Talent flight from aggressive push for RTO and low morale

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Rakuten Response
1y
Thank you for taking the time to share your thoughts on Rakuten with us. We’re glad to hear you appreciated the work-life balance, innovative benefits like Work From Anywhere July, and the free in-office lunches. We’re sorry to hear about your concerns regarding leadership, accountability, and morale. We take feedback like this seriously as we work to improve and advance in line with our company values. While reorganizations are sometimes necessary to align with our goals, we understand the need to more clearly communicate how these actions will support our long-term growth. We’re committed to fostering a positive and collaborative environment for all employees, and your insights will help us as we continue to make changes. Thank you again for your contributions during your time with us, and we wish you the best in your next professional endeavor.

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5.0
Mar 25, 2026
Recommend
CEO approval
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Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and some managers were supportive and helpful.

Cons

Cuthroat environment. Most of the other managers micromanaged and put unrealistic deadlines while asking you to train other employees.

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