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Rapid Response Monitoring

Engaged Employer

Best professional decision - Anonymous employee Rapid Response Monitoring Employee Review

5.0
Sep 26, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been with the company for almost 7 years. I started at the ground floor as an operator and worked my way up from there. Now I travel across the country working closely with our partners to grow our businesses and expand our industry. Rapid has given me every opportunity to succeed while providing me with some of the nicest employee amenities and benefits that I have ever seen. Even better than some I have seen in silicon valley. Rapid pushes you to make a career exactly what you want it to be and with hard work, dedication and commitment it can be. It has for me. I was not able to serve our military due to physical issues but the fact that I get to work with a company whose values protect and save countless lives and properties every single day is a truly humbling and honoring experience. The technological advancements, implementations and discussions Rapid has, make this an excellent career choice for anyone looking in the IT or technology sector. I work with engineers, computer and network programmers, customer service and sales professionals, business owners, graphic designers, web and app developers all the time and it is amazing to see the interactions between these personalities. All working together for a common goal. We recently just finished a week Long event where members of an entire department got together to brainstorm, train and tour our new 40,000 sg ft expansion....and wow! What a great experience. The facility is spectacular. The investment in our employees, clients and their customers is second to none. If any of the things I mentioned in this sound remotely interesting to you, I highly encourage to come visit us and apply. While I didn’t know it, or even think it possible at first, It has been the best professional decision of my life.

Cons

You get out of it what you put in

Explore other reviews about Rapid Response Monitoring

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.

Cons

Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

Cons

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.

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