Tricky Place to Work - Customer Service Representative (CSR) Rapid Response Monitoring Employee Review

I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.

Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.