Pros
The company provides industry average compensation and good benefits/retirement plan. People are generally very friendly and there is no end to company social groups/events. The travel budget and expenses are fair. Team camaraderie is very high among rank and file employees.
Cons
The department brought in new leadership at the beginning of the COVID-19 pandemic who wrecked department morale more than the travel halt. Frequent, capricious changes to processes with no explanation compound the difficulties of conducting remote exams. New hires make much more than the current associates who train them and there is no attempt to remedy this imbalance. Hiring decisions are based on industry experience rather than job skill/ability. Top department leadership is incredibly imperious in meetings, with eye rolling, reference to their senior leadership peers making them feel very disconnected from the department. The primary function of the branch examinations department is to conduct branch examinations so you would think that senior leadership would actually observe at least one exam, but this isn't the case after over a year in place.