Just don't - Customer Service Engineer - Tier II Red River Employee Review

2.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid - 3 days home, 2 in office The office is nice and in a convenient location

Cons

Pay is a big one along with benefits. Pay is lower than most for your position. If you are in Managed Services, you will be treated as if you don't really matter. They oversell and promise certain things for the clients and expect the Service desk to magically make it happen. They will run a bare bones service desk and over load everyone. Last year we received no raise and this year again no raises. No bonuses, the most you will get is free breakfast or lunch.

Explore other reviews about Red River

5.0
Aug 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Awesome management, excellent work life balance and high expectations. Absolutely LOVED my role here, my team and my boss. They expect a lot and will treat you right if you are a hard worker and honest employee.

Cons

I resigned after a change in CSuite leadership (CEO, President of our Department etc), and other layoffs I felt changes were coming and wanted to get ahead of those. I resigned however loved working for Red River and would work for them again if the opportunity presented itself. True professionals.

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work days ok health insurance good dental HSA and FSA options advancement opportunities fair pay

Cons

handling phone calls from multiple client companies limited PTO forced expectations to complete certificates typically an unrealistic expectation amount in a year Lack of a work life balance advancement opportunities limited for anyone remote and not able to commute to the Virginia office

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