Pros
Potential for great money but I believe that depends largely on the business you get assigned to. Co workers are a lot of fun and your team is like your family
Cons
This place is attrition city and for good reason. I have never worked at a place that saw their employees as disposable pieces of equipment like this place. I believe they see each and every employee as worth no more than a computer monitor or a printer. Easily replaceable and cheap. Sure they paint a beautiful picture when you're being recruited. They dazzle you with a beautiful campus, fancy restaurant, fitness center, and billiard tables. But seeing your human assets as more than revenue producing livestock requires more than a fancy campus. You are held accountable for each and every call that hits your headset. And I mean EVERY call. If you get an existing customer on the line who already has the service and they are calling only because they want to pay their bill... that counts AGAINST your conversion rate even though there was absolutely nothing you could sell that customer. Get too many of those in a shift and your ranking plummets. Question this and you're told by management "hey everyone gets the same calls". If you choose to work here go in realizing that you will either quit or be fired. This is NOT a career.