Pros
Beautiful campus, most employees are great to work with, good food in company restaurants for great prices, good commissions and a very relaxed atmosphere. Commission paid on sales not activation of services which is also a big con; see below.
Cons
To be really successful in the Telco sales departments you must have no qualms about selling products to customers that you know are not going to meet their needs. Commission are paid on sales not activation of services or customer satisfaction which encourages agents to mislead customers. "Sure you will be able to stream Netflix just fine on this 1 Mbps connection." I was told by one Master Sales Agent that the secret to her success was to stop caring about customers and by another not to worry the customer always has thirty days to cancel. One even told me that to perform well he needed to check his soul at the door. The $1.00 hold on a card trick used to close sales causes overdrafts on unsuspecting customers' checking accounts. Everyday I hear agents giving false information about competitors products either out of ignorance or intentionally to close sales. Relaxed atmospheres are great bu a complete lack of professionalism is another. Constant loud conversations by team leaders and other sales support staff including the repeated dropping of "F-Bombs" in close proximity to agents on calls is often overheard by customers. Telling customers that have no internet service available at their address from one of the clients represented but can be obtained if they subscribe to DTV is encouraged even after the customer has stated that they have previously used the satellite based internet service they will be ultimately offered and hated it. Many leadership positions are filled by people with no experience outside the company. Employees put other team member's commissions in jeopardy when misleading a customer that they will get what they are looking for after they are transferred to another department.