Lack of Transparency - Manager Reflektive Employee Review

2.0
Jun 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Great down to earth people who genuinely care about others, and what the product is meant to do. Honestly some of the best people I have ever worked with.

Cons

There is no transparency at all. The direction of the company is very unclear, to the employees at least. It seems like the CEO prefers for the company to operate in silos vs collaborating cross functionally. Not sure why this is, but it has lead to poor hiring, layoffs, and makes it extremely difficult to manage expectations with direct reports. The product is great in theory, but we don't even use it internally.

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Reflektive Response
7y
Thank you for taking the time to share your thoughts. We are happy to hear that the people you worked with are some of the best! We strive to hire and retain people who share our values, and it’s encouraging to know that it’s recognized. We hear your concerns about a lack of transparency and appreciate the feedback. We know the importance of strong communication and, as our organization grows, we continue to improve how we disseminate the right information throughout the company. We recently expanded our leadership team to include additional managers across departments as a way to effectively share updates from the executive team. This inclusion has already begun to address the issue of organizational silos (which is a common challenge among many fast-scaling organizations). Communication is critical to the health and success of the company — and although we have not yet perfected it, we continually look for ways to improve. We see high usage of our tool daily, both from our customers and our own employees. At the same time, there are always opportunities to improve internal usage, which is why we have formed a “Reflektive Best Practices” team to promote even better utilization of our product. Again, thank you for taking the time to share your feedback. We take these insights seriously and wish you the best in your next endeavor.

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