Former Shift Lead - Cast Member (Former Shift Leader) Regal Employee Review

It was a fun job for a part-time role when it's one of your first jobs. Got to watch movies during breaks, coworkers were chill, free popcorn and tickets was also a bonus.

Dealing with trash, rude customers, and rush hours were rough but were all part of what you'd expect in customer service. Hours are a bit late for closing given that its a movie theater.

The initial role offers good experience in sales and customer service, but the benefits are overshadowed by internal management failures.

The primary issue lies in the disconnect between local management and corporate HR, specifically regarding off-boarding and payroll accuracy. I submitted a formal two-week notice which was reportedly never filed by my manager. This resulted in an "ineligible for rehire" status despite my following all proper protocols. Furthermore, communication from Corporate is inconsistent and contradictory. I was told both that my notice was received but my two weeks were incomplete, and then later told that no notice was submitted at all. Even with physical proof of attendance (after a manager failed to adjust a manual clock-in as promised) and proof of the submitted notice, Corporate refused to correct the record.