Not For Everyone, but Definitely for Me - Associate ReliaQuest Employee Review

5.0
Aug 20, 2020
Recommend
CEO approval
Business Outlook

Pros

I would put the people at the top. I think they do a good job with their interview process to find a diverse set of people with a strong internal drive, ambition, and overall a good attitude. I've learned more from the people I work with at RQ, than I have in years of working with other companies. Exceptional talent across the board, and willing to give you the time of day to explain things. The opportunity and upside working here is something that would be hard to find anywhere else. The platform we are building is something that didn't exist, to solve problems that haven't been solved, in an industry that continues to explode. The opportunities for advancement are there in abundance if you are willing to work hard to get there, take a look through LinkedIn to see how many Managers/Directors/VPs/etc were promoted from within. The company has a focus on values, being helpful, accountable, adaptable, and focused. While they are not always perfect, it fells like the intent is always in the right place. There are a lot of people that really care about the company and its people, you won't find a lazy person in any department.

Cons

Constant change is painful at times. There are processes that are created that seem to be outdated in no time because we have outgrown them. There are solutions we create that are not always right, because we are solving for something we haven't solved for before, which means going back to the drawing board. These things can cause headaches, particularly on stressful days, and can impact morale on teams. Once I learned that this is the trade off for working for a fast growing company, you really just learn to embrace it best you can. They call it growing pains for a reason, it's not going to be easy, but when you look back at how far you've come it makes it worth it. A lot will be expected from you, they talk about in on-boarding how selective their interview process is which is pretty cool. You understand you were picked for a reason, and that you are trusted from the get-go with important tasks. I never felt I was put in a position to fail, but I did find myself in uncomfortable situations regularly. Overtime you become comfortable, confident, and ready to move to the next challenge. Its similar to going through really hard workout, you might be sore and in pain, but you know thats what progress feels like.

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ReliaQuest Response
5y
Thank you for the great feedback! We’re glad to hear your experience here was positive. We hear you on continuous recognition; we'll pass that feedback on to management!

Explore other reviews about ReliaQuest

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

ReliaQuest has been a phenomenal place to work. One of the biggest things that stands out is how much the company invests in people who are willing to grow. It’s rare to find a company that promotes Business Development Representatives within 10–12 months, but here, hard work and development truly get recognized. If you’re willing to make yourself uncomfortable, apply feedback, stay adaptable, help others, and keep the right mindset, it will pay off. Management sees that effort and rewards it. It’s definitely not an easy job, but nothing great comes easy. What I’ve learned here in about a year is honestly what I believe would have taken me 3–5 years to learn somewhere else. ReliaQuest sees high-potential employees and genuinely wants to invest in them.

Cons

The role can be challenging and fast-paced, so it requires a lot of adaptability and resilience. It’s not an easy environment, but that also creates strong growth opportunities. It's also because of the industry in general!

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ReliaQuest Response
2w
Thank you for sharing your experience. We’re glad to hear that the investment in growth, development, and internal opportunity has had such a positive impact during your time here. It’s especially great to know that the support, feedback, and recognition you’ve received have helped accelerate your learning and career progression. Glad to be working with you!
1.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people were one of the main reasons I stayed. I met incredible coworkers who made a difficult environment much more bearable.

Cons

In my experience, the culture was much different from what I expected based on the interview process. I found the environment to be highly pressure driven, and support often took a back seat to performance expectations. Although the role was titled Customer Success, it often felt heavily focused on expansion. I frequently felt that renewals, customer relationships, and long term customer outcomes carried less weight than expansion revenue. No matter how hard I worked, it often felt like the expectations continued to increase. Burnout seemed common, and I found it difficult to maintain a healthy work-life balance. Job security also felt uncertain. Based on the turnover I observed, it seemed like many employees worried they could be let go unexpectedly, which, in my opinion, discouraged people from speaking up or taking risks. The onboarding experience was challenging. I felt new hires were expected to take on customer responsibilities quickly, while still learning the product and internal processes. Finally, I found work-life balance difficult to maintain. Five days in the office became mandatory during my time there, and staying late often felt like an expected part of the job.

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