Apr 11, 2019
Remitly Response
7yThank you for taking the time to share your feedback. I'm sorry that you had such a negative experience at Remitly. That's atypical so I'm curious what happened in your experience that led it to be so bad. I'm glad you noted that we have an exceptionally talented workforce and that we're very mission-driven. That's very true.
I understand it's often hard to find objective data on what is 'fast' vs. 'slow' growth, especially when taking into account the size of a business and right comparables, which is why I've used this benchmark before that shows we're right around the 75th percentile of high performing companies in this dataset (https://medium.com/parsa-vc/revenue-growth-benchmarking-for-startups-c682b98c0270). We've reached this milestone because of high customer loyalty and because customers love using our product. We'll continue to invest growth and in continually improving our product on behalf of our customers.
I take your comments on leadership and culture very seriously so would welcome the opportunity to learn more about your experience. If you'd like to chat about that or anything else in your review, you can always reach me at matt@remitly.com and I'd welcome the opportunity to have coffee with you.