Cannot be trusted, lies during the hiring process - Customer Protection Associate Remitly Employee Review

1.0
Jun 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Good facilities; nice colleagues; not too much pressure.

Cons

No transparency; lies during the hiring process, promises a false schedule and changes it for a bad schedule/bad shifts after hiring, description/advertising of the job is also false, last minute changes are made with no notice, uses psychology to pretend they are delivering their promises and to pretend they are hearing the employees; promises career development, but only some people are allowed to apply internally (it is especially easy if you are a relative, or a boyfriend/girlfriend of someone there); people get depressed and disappointed after they start and find out they were caught in a trap.

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Remitly Response
3y
Dear Reviewer, Thank you for taking the time to share your experience with us. We appreciate your feedback and we take it very seriously. We are glad to hear that you enjoyed working with your colleagues and found our facilities to be good! We want to assure you that we do not make false promises or intentionally mislead our employees, since the schedule may change in order to support our customers and employees and hence the recruiting team is relying on the information which they have in regards to the current shifts/schedules. The contract also does mention that shift may be subject to change in the future (if this aligns better with supporting our customers), yet all such changes are communicated to employees in advance and shift changes are only made when absolutely necessary. We also take career development very seriously and believe that everyone should have equal opportunities to grow and advance within the company. We do not tolerate any preferential treatment towards relatives or partners of our employees. If you have specific concerns or examples of such behavior, we encourage you to reach out to HR. Thank you again for your feedback. We wish you all the best in your future endeavors. Best regards, Remitly Team

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AI Native from first principles. Colleagues are strong and collaborative; this is the most consistent positive across teams. The mission is concrete: moving cross-border money for people supporting families. It informs prioritization and trade-offs. Scope and responsibility are available early to people who take them. Compensation and benefits are great. The company has a defined strategic direction under new CEO Sebastian Gunningham and is executing against it. Exciting time to be here.

Cons

Big org changes as the company reinvent, not for everyone.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The company started off to be great when I joined a few years back. Lots of hands on opportunities, some great people to work with. Benefits are good, people are valued and contributions are seen.

Cons

The company really started to go downhills in 2024 when there are constant leadership changes, mission changes, priorities changes and team orgs. Business Managers are starting to act like the "decision-maker" over pretty much all product and marketing decisions. We start to question if the direction we are focusing on is even right. Is it customer-centric still or is it more business-oriented. work life balance is bad stress is high people are no longer valued, heard or seen you know a company is going in a negative direction when you start to see tenured employees to leave, smart people to leave as well.

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