Jul 7, 2020
Reonomy Response
5yThank you for taking the time to provide your feedback. I completely agree that our team and product is innovative and revolutionizing the CRE space. We are very excited about the direction we are headed and the incredible opportunity in front of us.
That being said, I’m sorry to hear that you did not have a positive experience here. We are consistently evaluating our organizational structure, including quotas and enablement, to ensure our Sales team is set up for success. Even during an economic downturn, the changes made increased the overall number of individuals hitting 75% or above quota, resulting in the majority of the team doing so. We are continuously investing in our lead flow strategy, and while we have historically operated on an inbound model, success within the role goes beyond order taking and directly correlates to utilization of skills to have value driven conversations with prospects. Based on feedback, we are providing more training on outbound strategies and have taken this into account with our overall structure as well.
We take your feedback regarding professional development seriously, and want to ensure that even throughout periods of change, our team feels supported. New AEs are assigned a mentor during onboarding, and through this program we strive to create a “one dream, one team” mentality where everyone is willing to lend a helping hand. As managers, we utilize a combination of weekly 1:1s, team and departmental meetings in order to share information and provide feedback and coaching. We encourage our employees to have open and honest conversations with their managers or leadership about any issues they may be facing. We understand that change can be difficult and want to ensure that we can help the team navigate structural shifts however we can.
Again, thanks for your review and I’d encourage you to reach out to myself, your manager, or a member of the People team if you have any further feedback.
- Colin Callahan, Director of Sales