Not what I thought it would be - Customer Service Specialist- I Republic Services Employee Review

1.0
Sep 26, 2019
Recommend
CEO approval
Business Outlook

Pros

I cant say I have any Pros for this company

Cons

This is the first time in my life I absolutely hate my job. Integrity is very important to me and this company possesses none. When something is promised or is said to be done they either just dont do it or find a way out of it with no apology or any sort of fix to appease you for the wrongdoing. goals seem unreachable if you are really doing your job. Many get rewarded with the best shifts based on a 3 question survey average from customers but not based on the quality of their work, which mostly seems to be just enough to get off the phone quickly. The point system and pto situation seems to be a trap to get you fired. It doesn't take much to end up in a bad position

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Republic Services Response
6y
Thank you for the feedback.

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5.0
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CEO approval
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Pros

Environment culture growth collaboration values

Cons

None that I can think of

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4.0
Jul 8, 2026
Recommend
CEO approval
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Pros

We used to have to come in every morning and stay in the office for at least an hour, then go out into the field, come back at least an hour before 5pm and stay in the office. They changed it so we only have to come in in the morning and it's so much nicer.

Cons

I really didn't get along with the sales manager. On my first day, the manager who hired me announced he was leaving. About two weeks into my employment, the new sales manager wanted to make crazy changes to show his authority. It went downhill from there. He made major cutbacks and the things he kept where supposed to be thought of as gifts, such as bottled water.

1
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