Leaderless, Micro-managed, Coercive - Operations Republic Services Employee Review

1.0
Mar 20, 2016
Recommend
CEO approval
Business Outlook

Pros

steady paycheck. mediocre benefits. matching 401K (only to 4%). generally nice people. people don't stop throwing away trash, so there's always business.

Cons

No education benefits (company does not value people advancing themselves or learning). this is unheard of in any normal Fortune 300. This company is so far behind the times in technology, that it is embarrassing. It's main system is call Infopro, a DOS based CRM, Operations tool. It is HORRIBLE and causes countless hours of wasted time. The drivers have zero technology in the truck, so they basically do whatever they want because management can't monitor them. The company also micromanages every little thing (even though it fails to give you the tools to do it -- eg. make your productivity on your routes, faster, faster (however it cuts budgets on fixing trucks... broken trucks) eg be SAFE, don't get into ANY accidents (however you better freaking drive FASTER for productivity purposes) eg make the CUSTOMER happy at all costs (but you better make sure you charge them for every little thing)... this company is so full of bad micro management, and contradictions that it makes it really hard to have happy employees. I left because no one gives a crap about any one in operations, they only care when something messes up. There's also fierce competition, but this delusional company seems to think that they shouldn't compete on price (raise the prices! we are like Google and Amazon! -- what a JOKE). No one in the real world gives a you know what about trash service --- come get it , and leave (and make sure I had no idea you showed up!) No one is telling their friends that Republic Services is a great trash company and to go with them. People want the cheapest service (or free if they can get it). This company is going the way of WM, and the future does not look good. If one word could describe the corporate leadership (I mean management) it would be DELUSIONAL.

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Republic Services Response
10y
We are sorry to hear that your experience didn’t meet your expectations. We strive to create great experiences for our employees and we’re always seeking feedback. If you’d like to discuss this further please email us at recruiting@republicservices.com.

Explore other reviews about Republic Services

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment culture growth collaboration values

Cons

None that I can think of

1
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Republic Services Response
5d
Thank you for your feedback! At Republic Services, we're dedicated to maintaining our highly inclusive culture and leveraging human-centered practices that make us an employer of choice. We're thrilled to know that you've enjoyed your time as a Republic Services team member.
1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I liked my collegues and we worked well as a team.

Cons

Poor leadership, micromanagement of sales team, disorganized, operations could not service current customers and sales team were expected to bring on new business that we also could not service, zero sense of urgency with operations, a 30% price increase was applied to most all accounts every 10 month and sales team were instructed by the GM NOT to tell new and/or existing customers, very deceitful practices, AI pictures taken from cameras on trucks generated a vast amount of fees that were invalid, customers had to babysit their invoices as to not be taken advantage of, very difficult to retain customers due to price increases, bogus fees, and all around poor service. I’m not sure how or why any customers would use Republic Services.

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