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      Reputation

      Engaged Employer

      Reputation reviews

      Revolving Door......Poor leadership - Customer Success Reputation Employee Review

      1.0
      Jul 21, 2016
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's better than collecting unemployment.

      Cons

      The positive reviews are definitely coerced and written by Managers. Unfortunately all of the negative reviews are true. Leadership is allowed to lie, manipulate and gossip about their employees. A lot of work is done sneaking around to catch anyone doing something wrong, rather than coaching and helping people succeed. HR spends an extraordinary amount of time firing people. There is absolutely no recourse or action taken when an employee is treated unfairly by a manager. Lot's of backstabbing and gossiping about others. People are beaten down and unmotivated to stay in this toxic environment.

      avatar
      Reputation Response
      9y
      While we are not happy to hear you didn't have an ideal experience working at Reputation.com, we want to remind you and our readers that not every employee shares this experience. While it may seem as if no one could enjoy a company when you are not happy in your own role, the experiences of our employees are not consistently negative. We encourage all of our employees to come to HR with feedback - unprofessional behavior that creates an unpleasant work environment for our employees can only be addressed when reported. We wish you'd given us an opportunity to improve things for you, but hope you have landed somewhere that is a better fit for your needs. Best of luck!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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