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      Reputation

      Engaged Employer

      Reputation reviews

      One word - Titanic - Customer Success Reputation Employee Review

      1.0
      Mar 13, 2019
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong market presence, Great product vision, roadmap and value.

      Cons

      Brand new management from the C-suite down - Nepotism and cronyism at its worst with gangs forming in nearly every department with "new hires" vs "existing staff". Middle management heavy with a lot of new "VPs". Turn over is like I've never seen before. A lot of the key people who were responsible for the company's success have been pushed out the door and quickly replaced by former coworkers of the CEO. Reputation.com for a long time was a wonderful place to work, amazing culture, rewarding work, just overall a great place to be in but things have gone downhill over the last year in a big way. Incompetence in company direction is at an all time high.

      avatar
      Reputation Response
      7y
      We appreciate the feedback that you have provided. We understand the frustration and challenges that comes with a new management team, however we are working together as the business continues to grow. We realize that there have been and probably will continue to be growing pains and we will strive to communicate better to our organization. Thank you again for relaying your concerns.

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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