Love this company - Customer Success Manager Reputation Employee Review

5.0
Aug 8, 2021
Recommend
CEO approval
Business Outlook

Pros

This company has been an amazing opportunity to build my career. The team is very welcoming and full of enthusiasm for the work they do.

Cons

Communication between departments could use improvement to make sure everyone is on the same page.

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Reputation Response
4y
Thank you very much for taking time to leave us a review. We are so glad you are enjoying your time with us. We urge to communicate with your manager or the People Experience team if you feel as though improvements could be made within your team and other departments.

Explore other reviews about Reputation

5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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