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      Reputation

      Engaged Employer

      Reputation reviews

      Don't believe the positive reviews. They are in the business of flooding the market with positive reviews. - Sales Reputation Employee Review

      1.0
      Apr 2, 2015
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      A nice campus and free parking. You are only a couple of blocks from Downtown Redwood City.

      Cons

      Management hasn't a clue, poor leadership, and everything is reactionary. They do not care for the customer and constantly build things without a though as to how they will handle things. Customer service is completely overwhelmed and the vast majority cancel shortly after signing sue to the lack of results. Take a long hard look at yourself and ask yourself why you have let a plethora of talented individuals leave.

      avatar
      Reputation Response
      10y
      We appreciate you taking the time to deliver candid feedback to us about your experience. Every business can always improve both their employee and customer experience, and in fact we have dedicated a lot of time and energy into both. We've built an approachable and responsive HR team, and have hired more leadership to build the best customer service organization we envision - and we're showing great progress on both fronts. We hope you landed at a great position that makes you happy after leaving the team here at Reputation.com!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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