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      Reputation

      Engaged Employer

      Reputation reviews

      From Temp to Team Lead - Managed Response Coordinator Reputation Employee Review

      3.0
      Apr 17, 2023
      Managed response coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely friendly atmosphere. Great benefits. Free lunch provided multiple times a week. Free Snacks everyday. Amazing HR and Admins. Beautiful office with top of the line amenities. Flexible schedules and great PTO/Sick time. On-boarding is great and seamless for the most part.

      Cons

      Company has a history of out-sourcing via temp agencies off-shores and domestically (hard to become a full-fledged employee at the entry level). Terrible off-boarding process. Unprofessional executives, management, and leadership. Growth is difficult without maintaining a friendship with the shot-callers. Very likely to conduct layoffs even though they have stated numerous times to be against it.

      avatar
      Reputation Response
      3y
      Thank you for taking the time to review Reputation! We are thrilled that you have so many pros working at Reputation. We appreciate your feedback, but would love to learn more. We encourage you to set up some time to speak with your HR Business Partner to go into more detail on the offboarding process, management, and growth concerns. Thank you for your continued contributions towards the success of our business!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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