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      Reputation

      Engaged Employer

      Reputation reviews

      Reputation is one of the best companies I have worked for in my entire career! - Team Lead Support Specialist Reputation Employee Review

      5.0
      Sep 16, 2024
      Team lead support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Benefits Great management Welcoming atmosphere Family-oriented Excellent values Great compensation

      Cons

      Some situations with difficult clients Some minor HR inconveniences in the past

      avatar
      Reputation Response
      1y
      Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate the our welcoming atmosphere. It’s great to know that the company aligns with your values and that you're satisfied with compensation, benefits, management, etc. We understand that difficult clients can be a challenge, and we truly value your patience and professionalism in handling those situations. We encourage you to discuss the minor inconveniences you mentioned with your HR Business Partner as soon as possible to ensure all concerns are addressed promptly. Thank you again for sharing your feedback with us. We are grateful to have you on our team!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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