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      Reputation

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      Solid - Technical Support Specialist Reputation Employee Review

      4.0
      Nov 21, 2024
      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the better workplaces I've been in for years.

      Cons

      There have been a number of layoffs

      avatar
      Reputation Response
      1y
      Thank you for sharing your experience. It’s heartening to hear that you consider this one of the better workplaces you’ve been a part of in years, that truly means a lot to us. We appreciate your dedication through organizational changes, we understand that this can be challenging. Please know that we’re focused on building a stable and supportive environment, and we deeply appreciate your efforts to contribute to our success. Thank you for being a valued member of the team. Looking forward to continuing to strive toward great things!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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