Oppurtunities Abound - Cusstomer Service Agent ResultsCX Employee Review

3.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough, and they try really hard to make it fun. Lots of opportunities to move up in the company. Easily obtained bonuses. Great benefits.

Cons

Schedules switch around every few months so it's hard to manage a life when working there. 1 hour drive from where I live. Lax dress code... sometimes seems very unprofessional. You have to look for an available cubicle before you can start work EACH day.

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4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great for entry level and career changers. Knowledgable management. They will pay for your non res licenses and renewals. Solid training. Fun work environment. They try to keep you working when programs end. Major medical benefits are Meh, but ancillary benefits and life insurance are a pretty good deal. Fun perks for good performance. No regrets, I enjoyed my stint there. They do alot to keep morale high. A pretty good place to get your wings. Pretty easy to get comfy there but there,s definitely a time to get your wings and fly.

Cons

No holiday pay, no vacation pay or sick pay. People come to work sick and spread germs and sicken the whole office due to not being able to miss work. PTO accrues so slow that its pointless to think theres enough to cover a stint with the flu. No longer flexible anymore as they used to be. Very difficult and practically impossible if you need just a part time schedule. Human resources is not onsite and has to be contacted online so everything seems so distant. Big building and if you work late, theres no security in sight.

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