A plus to cooperation and balance, in need of documentation revitalization. - Anonymous Employee Retail Success Employee Review

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

the pros included the speed at which I was allowed to bring my myself up to speed for the job. What were my responsibilities, expectations, how to do the work and what the preferred methods were. I was not thrown directly into it but allowed to learn first, quickly, but I had the time necessary. the optional hybrid work options also is very attractive and helpful. helps save money on commute and take care of any personal tasks at home and of others I need to more easily. My coworkers being cooperative and friendly as well is a plus. Being able to speak with a dev directly about issues discovered is very helpful. clear direction on priorities is also an improvement I enjoy here.

Cons

The documentation for tools, resources to use, instructions and onboarding is out of date. some tools have been replaced without new instructions. software changed so much since its guide or instructions were written they provides no benefit. decisions on tickets and general direction are also not as clearly/consistently communicated as they could be. An example would be that some issues are discovered, tickets made, and they are sent to the backlog if they are lesser issues at the time. the con comes in when a decision is made on how to proceed with the change needed, but this is not communicated to anyone besides those who discussed the change and the ticket sits in backlog until its seen again.

Explore other reviews about Retail Success

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Retail Success is an exceptional organization with a stellar team, starting with our leadership. I thoroughly enjoy being part of this team and find that collaborating across departments is seamless. The company fosters an open, communicative culture, where everyone is deeply committed to quality and growth.

Cons

Would like to have more in-person, company get-togethers

2.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Engineering team is doing okay at trying to build a more modern system from the current more archaic architecture. The people on the engineering team are great and they offer great opportunities to those who don't have a traditional education to get into software engineering which many other companies do not offer.

Cons

Management levels and above are prioritizing heavily on new features. Constantly adding more fluff on top of an old system that will most likely cause some issues in the future. Platform work is very scarce to make the quality of the product better. Software engineers are also very limited in their ability to work more efficiently as many of the architectural designs from previous churn in the company makes the code base very difficult to work in compared to other companies. From a business perspective, not great about being transparent that this is effectively an MLM company. Currently having 1 client that is an MLM does not provide so much stability for the company. Quite a bit of turnover as well, but might be stabilizing more with new CTO. CTO seems to be doing a better job of steering the tech to a better place though!

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Retail Success Response
4mo
Thank you for taking the time to share your feedback. We appreciate your kind words about our team and the opportunities we provide to build and grow careers. We recognize that there is always more work to do when it comes to strengthening our technology and improving how we operate, and we are committed to ongoing improvement in these areas. Feedback like yours helps reinforce where we need to stay focused.
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