BAT is completely out of touch with the US Market - Territory Manager Reynolds American Employee Review

1.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Company Car 401k match is solid

Cons

As many have stated on here, at the moment there are so many issues. There seems to be zero regard for anyone in Trade Marketing, whether it’s Director’s, managers, Account Managers or Territory Managers. The reason Reynolds was always successful is because of the people and the relationships they built with their customers. We were seen as “Tobacco Advisors” answering questions not just about our own programs but our competitors as well. We helped navigate their decision making as we truly transformed the industry from selling only cigarettes to vapor and the new modern oral category. Our customers trusted us to build their business and now all that credibility is completely destroyed by launching over 30 SKUs in 14 months. There is legitimately no more space on the back bar to expand or simply “put it behind a flip sign”. Where is VELO coffee going? Where is the expanded lineup of Kodiak going? BAT is just completely out of touch with the US Market. They are corporate puppets who care only about the bottom line. I understand this is a business but they need to take time to read these reviews and make fundamental changes to their culture or things will only get worse. If 2020 taught us anything it should be “take care of your employees and they will take care of you”. That seems be lost on BAT as it’s profit over people AT ALL COSTS. They don’t care about their employees, their customers or at this point even their consumers as we continue to prioritize “Value Share”.

Explore other reviews about Reynolds American

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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