The Absolute Worst - Senior Territory Manager Reynolds American Employee Review

1.0
Feb 8, 2022
Recommend
CEO approval
Business Outlook

Pros

401k. Company car, that you're charged $175 per month to use... Regardless of it you use it for personal time or not. Health insurance used to be great, but is practically useless now. The ability to risk your safety and mental health in nasty convenience stores. Obtaining infections from working within said convenience stores (skin infections from touching those wonderful cigarette fixtures). At least we have good health insurance! Oh... Wait.. we don't. Having the scarlet letter of working for a tobacco industry on your resume. You're basically going to start from the bottom when you leave! Yay! Watching interns and new hires get quickly promoted because they're young and love to kiss the behinds of managers. Make sure that you're young and blonde, they like that a lot. Being denied promotions or transfers because "it's not what the company needs right now". Computer hardware and software that works... About 25 percent of the time. It's fun lugging a laptop charger with you all day to use. Also good luck in working your assignment! About half of your work won't be saved if you're in a cellular dead zone! Getting to tote around a garbage dump's worth of point of sale materials around in your car! By the way, it starts smelling like decomposition after a couple weeks, yay!

Cons

Now for the cons! No clear direction on job responsibilities, you think you're an area rep? Surprise! You are now an account manager and wholesale rep, but you don't get the title or the bump in pay. Bonus structure changes on a monthly basis, does anyone even understand how this works? Being forced to move at the company's whim. Spoiler: you're going to have to pay for it! Relocation assistance is only for the chosen few, or the Australians. Managers that change every year. This could actually be a pro considering the morons that are put into most management roles. Does Reynolds even know what a decent manager is? Being physically and sexually harassed by customers, that's always a great way to build character. By the way, the company doesn't care and will make sure that their contract is re-signed if you cancel it. They really don't want to miss any of those cigarette sales! Goofy local initiatives that are extra work and don't support increased sales. We really don't care about doing things above and beyond. Honestly, a lot of these reviews talk about how wonderful things were before BAT. Truth is, it's never been wonderful here. But BAT is doing their best to make it even worse. I'm guessing their "transformation" is to make all of their worker bees completely miserable. They've succeeded with this bee.

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Reynolds American Response
4y
Thank you for your review. If you are experiencing harassment in any context, please immediately address your concerns with human resources. We are a workplace that does not tolerate harassment of any kind.

Explore other reviews about Reynolds American

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
3mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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