BAT destroyed Reynolds - Don't even consider working here - Anonymous employee Reynolds American Employee Review

1.0
Oct 22, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Reynolds employees who act like a team and treat you like family Maternity/Paternity leave 2 Health Care Plans to choose from which are decent but are going up in price each year

Cons

Reynolds had the reputation for being a prestigious and amazing place to be employed - until BAT (British American Tobacco) came in and took over. They are destroying this company from the inside out. Years of knowledge and dedication are walking out the door everyday because this place has gone to hell. The recent SAP Tao software "downgrade" was a total disaster, even thought they keep toting it as a success. It is almost 4 months after go-live and nothing is working correctly. Vendors are owed millions of dollars and are threatening to put us on credit hold and even repossess their assets. We are told to cut costs, reduce safety stocks, cancel POs with vendors - all because the company is now hemorrhaging money due to the botched system change. Suppliers are at their wits end and are ready to cut their relationships and contractors are walking off the job. There was an announcement this past week that the US is under "strategic review" which basically means they are evaluating all positions and will be making significant cuts. They are sending out a survey to all employees asking each of us if we want to stay or go with a severance package (which they have not yet disclosed). All this while telling us how much of a phenomenal job we are doing, to keep pushing and putting in the hard work, and the US is the biggest market for potential growth and profit. They have already dissolved or consolidated multiple departments, are shutting down 3 facilities and putting hundreds of people out of work. More and more BAT employees are being put into positions of power to enforce control onto departments and to make us conform to the Target Operating Model, which does not necessarily work for the US market (given jurisdictions, FDA regulations and process, etc). There is zero respect, no work life balance, and we are told to fix everything with no real support. No one knows what they are doing any longer and things are constantly being changed and not communicated.

Explore other reviews about Reynolds American

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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