Chaotic & a lot of bad attitudes - Customer Advocate II Rippling Employee Review

2.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

- plenty of work & collaboration within your team (even that can get tense) - company all hands, you're kept up to date with leadership

Cons

- division in departments - poor collaboration across departments, a general unwillingness to help one another. I felt on my own a LOT of the time up until i left for much more money in my field. I felt like everyone i would have the opportunity to work with another department, management/individual contributors on other teams and even my own department at times were reluctant to help and were rude, talked down to me (seems like support is looked at as the lowest tier in the company. - company seems to hire people with no experience, which allows them to pay low but no experience comes with a lot of challenges if you don't have the proper support for the new hires.. - considerably low pay. I have talked to numerous people, friends in other departments, this company is particular who they pay well and generally don't pay the rest that well. - Implementation the worst attitude I've ever worked with. Working with some teams were nearly hostile in every interaction (rude, not helpful, blaming). CS too, very hot and cold, only friendly if you can benefit them but unwilling to help when you need something from them! Clearly everyone is overwhelmed. I think it's sad when employees/leaders decide to blame and attack each other than find a productive solution to all of this. I think it's alarming for years this has been going on and management goes along with it, they're just as rude and to blame here. this is for management teams across all departments, like they're unapproachable and unwilling. - finally, the CEO.. do your research. The CEO created an illegal script which allowed the sales team to sell illegally. His company got sued and hundreds of people lost jobs for the negligence. It's a nearly identical replica of the current company.. The ceo, also hostile at times, a bad attitude and very protective of his engineers, which is great unless you're on the other side.

Explore other reviews about Rippling

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

High-caliber team, product managers who listen to customer feedback, amazing leadership, compelling work. Great fit for accountants who want to interact with customers in a scalable function instead of living in spreadsheets and dealing with dated technology and processes.

Cons

Expectations are high, but training and enablement set you up for success. "Make it happen" mentality required. The plane is definitely being built while it's in the air, so patience and proactive communication with the product team is essential, but things are constantly improved as a direct result of clear, constructive, public feedback.

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good product for small businesses.

Cons

Executive leadership at Rippling can come across as unprofessional at times. Training sessions often feel disorganized, and there seems to be a tendency to prioritize the speed of releasing new products and features over ensuring they’re fully mature. While change is expected at a fast-growing company, the frequency of major strategic shifts—such as pricing model changes occurring week after week—can make it feel like decisions aren’t always thoroughly vetted before being rolled out. From an employee’s perspective, that can create unnecessary confusion and make it difficult to confidently communicate the company’s strategy to customers.

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