Pros
Fairly good pay, remote work flexibility
Cons
Terrible management, lots of micromanaging. At the same time, managers are brand new and have no authority/willingness to get their hands dirty and solve problems for their team. There are HUGE communication issues that have been raised for years with no solution. Every time you bring up a systemic issue with managers, they have no idea what to do about it other than bring it to their manager. Then we hear nothing. Career growth is abysmal. We've been told for almost 2 years that "career progression" documentation was coming and it never does. There are very unfair (possibly illegal) hiring and promotion practices that rely strongly on favoritism. No work life balance and job descriptions are not accurate. People are hired as EDI Analysts and then do a customer service role nearly full time. It's very strange to hire people to do one job and then ask them to do something entirely different. Most people are doing the work of 3 different jobs and are expected to work insane overtime.