Ritz-Carlton and Marriott - Anonymous employee Ritz-Carlton Employee Review

4.0
Apr 21, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learning the art of opperations excellence in a Luxury environment. The credo instils a way of thought that allows for intuitive development of behavioural patterns toward any situation, problem resolution, attention to detail, safety, excellence in work habits and ethics. Much of the above said is also valid for Marriott Managed Hotels.

Cons

In my experience and opinion the corporate, above property team with Ritz Carlton is very weak. I experienced a lack of sharing of best practices experienced within a region. A sense of "Imperialism" amongst some that didi not foster a positive working relationship. The brand also appears to be weak in the area of financial cost control, synonimous with luxury you may say, but essential in this world and in the back of house there is plenty room to improve. With Marriott I only had EXCELLENT experiences all round, including the above property management.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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