Imagine the dementors from Harry Potter running a hotel - Porter Ritz-Carlton Employee Review

1.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

The Ritz Carlton Brand carries heritage and prestige which future employers might find attractive. You can Expect within a few months of working there that your whole team will have quit so you’re always getting to know new people.

Cons

The Terrible pay (minimum wage) while expecting the staff to outperform every other hotel in the market and commit mind body and soul to the hotel, it’s impossible to get leave or particular days off approved. If you are employed to work part time, they will roster you on 5-6 days a week and make you feel ungrateful when you ask questions about it. The teams are all under staffed and no one seems to be in charge, care about the employees or even even see you as a person, aside from one or two of the supervisors who are actually decent humans the whole thing is remarkable (in a real bad way) The culture in this place is pure evil, do not believe a thing they tell you in the interview…

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

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