Improving training, but stress and management issues persist - Senior Field Service Technician Rivian Employee Review

-Pay rates for new hires will not be as high as mine was. -Benefits get worse and more expensive every year. -Extremely high stress. -FRT times for many repairs are unrealistic -Communication between technicians, service advisors and customers is astonishingly bad. -Upper management for service clearly doesn’t understand what goes into repairing a vehicle. They think it is factory style work and develop unrealistic productivity metrics for the service centers. -Goalposts for metrics are constantly moving. One metric will matter one week, and be completely meaningless the next when another one is put in the spotlight.