Not Sure How To Feel About Robinhood... - Support Robinhood Employee Review

2.0
Apr 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Working in support is very easy, all you have to do is respond to customer issues. Free lunch is nice. Medical benefits are very good. If you are young there will be lots of people your own age at work. The pay is above average for the basic work that you do. Stretch opportunities and projects here and there. Awesome career building job for non-support staff. Fun outings and amazing work-life balance.

Cons

Very cliquey, almost feels like high school. Everyone is having sex with each other. If you've ever wanted to be in a season of The Office, come work at Robinhood! Not many advancement opportunities for support staff. If you're not in the "cool kids" circle, you will get talked down on/talked about behind your back. You should not apply to a support job at Robinhood expecting advancement. You will be given call-center type of work with stretch opportunities, but those opportunities may or may not translate into a promotion regardless of how good of a job you do. There is a good deal of favoritism and those who are close with or friends with individuals at the top will get higher positions and roles. This is not a whiny personal complaint because I did not get promoted, this is a genuine fact that many here have experienced.

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Robinhood Response
7y
Thank you for sharing your concerns about career development and workplace culture at Robinhood. Recently, in response to the feedback we received from Robinhoodies about opportunities for advancement within the support team, we launched a new career development program. We just announced this program and as we begin to work within its framework, we welcome your feedback! Please connect directly with the CX Leadership and/or People teams if you have any questions about the program or recommendations on how it can be improved. We take employee concerns regarding workplace relationships very seriously and encourage you to review the Workplace Dating and Romantic Relationships Policy in our Employee Handbook for further information. We also provide internal mechanisms for voicing concerns that allow us to investigate potential policy violations and take action as appropriate. Please know that you have several options to speak up and be heard with no fear of retaliation, including: 1. Your immediate manager or any leader with whom you feel comfortable talking 2. The Robinhood EthicsPoint Hotline or Web Portal 3. The Robinhood People Hub Our goal is to ensure that all team members feel rewarded and valued for the work they contribute to Robinhood and that we create an environment of collaboration and teamwork. Your feedback is important to us and we encourage you to share more details about your experience with the leadership team so that we can work together to build and maintain the best culture for everyone. - Robinhood Leadership & People Teams

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Free food, chill management, nice office

Cons

a lot of things are out of your control and you will get penalized for things that are not your fault

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Not super micromanagey culture unless you get stuck with a micromangey manager - good pay + stocks - interesting work - easy to jump teams - nice managers for the most part and peers - i had good work life balance as long as u get ur work done u can choose ur hours

Cons

- a lot of approvals needed to get work completed. You need to make everyone happy in order to ship something and that takes alot of work and most of your day is in meetings or prepping for these meetings instead of just doing the work. - reorgs happen often - the vibes were not great in the creative function.

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