Good people but the company will burn you out - Client Relations Rocket Employee Review

3.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, okay pay, and you’ll learn a lot!

Cons

I’ve experienced a lot of burn out during my 5 year tenure with this company. The company demands alot of your time and mental energy. The micromanagement is unbearable and so are the clients! If you are in a client facing role (which is likely) get ready! Because that damn phone never stops ringing, it will chip away at your mental health! I’ve been on medical leave twice with this company and tried to hang on as long as I could but couldn’t do it anymore! If you are in a client relations role there will be nothing but back to back calls! Clients will call for anything relating to their loan on process, I’ll feel like a used napkin by 2pm. And they always expect you to do more if you reach goal they want more, if you don’t reach goal they coach you, which takes you off the phone impacting your production. Absolute nightmare.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Team members are fully engaged and committed - Ever-evolving market has trickle down effects on the work and scope (for me this is a pro, but not for everyone) - Highly transparent and frequent communication from leadership

Cons

- Heavy focus on in-person employee experiences - it can feel disconnected to be a hybrid / remote team member - Lots of lingo and vernacular specific to Rocket can feel disorienting - Goalpost changes a lot

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