Positive coworkers but leadership accountability is lacking - Account Resolution Specialist Rocket Employee Review

1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and positive co workers

Cons

Seems to be no accountability for leadership failures. Disinvestment in technology has made the merger with Mr Cooper a nightmare. Job and expectations are constantly changing but pay is not. Expected to do the job of higher paid associates with no change in pay and no understanding by HR of the fact that this is an issue. Constant mandatory overtime that doesn't seem necessary. The level of stress is insane with no concern for anyone's mental health let alone happiness. Due to Mr Cooper mentality we are now treated like low level agents with no concern for the experience we are having.

Explore other reviews about Rocket

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, cultural and pay.

Cons

Constantly changing, not necessarily a bad thing hut something to get used to.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

4
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