Victim of declining markets, still a promising place to work - Client Care Specialist Rocket Employee Review

4.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The best reasons to work for Quicken Loans are the culture, empowerment and benefits. Compared to other companies I have looked into, Quicken Loans seems to have pretty good benefits, including 401k, health insurance, dental insurance, eye coverage, etc. Recently, some of the benefits have been cut back, the company eliminated computer loans, internet reimbursement, gym reimbursement, tuition reimbursement and increased the out of pocket fees that employees pay for health benefits. Overall, there are still good benefits at the company, they're just not extraordinary like they used to be back in the day. It would be nice to see some of these things come back.

Cons

One of the biggest downsides to working at Quicken Loans right now is the state of the mortgage industry as a whole. Recently there have been a lot of cutbacks at the company which have been the result of the declining housing market. Revenue is down in the industry, and as a result there were layoffs at the company. Unfortunately, an unstable financial environment can lead to some worry about job stability, and considering there have already been rounds of layoffs, it's hard to tell if or when another one will be coming along. Hopefully things turn around soon in the market.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Licenses are paid for by the company The early trainings are effective Strong values that help set employees on the right path of actions professionally

Cons

"Limitless compensation" is oversold when there may not be ample opportunities to make a 6 figure income that they might promise. Work/Life Balance is a struggle as it is normal to assume 60+ hour weeks outside of internal sales competitions, and 70+ hour expectations during those periods The work culture can greatly vary based on your director and regional VP. Some are amazing, and care deeply. Others will throw you under the bus without second thought because you are easily replaceable.

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