It's a good job if your happy being a telemarketer, and working 12 hour days - Mortgage Banker Rocket Employee Review

2.0
Nov 15, 2010
Recommend
CEO approval
Business Outlook

Pros

All in all it's a very stable company with a ton of growth potential. The compensation from what i hear is much lower compared to working elsewhere in the mortgage industry, but the amount of work you have to do on each loan is minimal. The Directors that I had were very good at sales and would always work with those who needed help. The training was top notch. The environment is very upbeat, but almost to the point of it being unprofessional. You will have balls wizzing over your head and loud music blaring in the background of your phone calls. Company outings are a blast. They say that they work hard and play harder and this is very apparent.

Cons

The hours are inhumane - 11-12 hour days, sometimes longer, no excuses. Every saturday unless you are hitting very high sales numbers, and if you aren't you are expected to be there regardless of how many hours you have worked that week. Your day is comprised of sitting at a desk and calling. That is it. If you are not on the phone, you will be sure to hear about it and explain why you are not calling to your director. you are not allowed to go out for lunch, you must bring it back to your desk and eat while you continue to work. I told myself before accepting the job that I could work long hours and was ok with it, but in the end, when it boils down to it, those hours are very long when you are doing the exact same thing with no breaks, reading the same piece of paper every call. The environment is very wild. See the movie boiler room. You will be placed at a desk in the middle of hundreds of other bankers all grouped together. Balls and objects flying at you and over your head at all times with loud music in the background that customers complain about. If you are not ok with a high-pressure, overall crazy environment, this will not be a good place for you. If you are not ok with stepping outside of your comfort zone, sometimes even to do things unethically or unprofessionally, this will not be a good fit for you. They hire in almost 200 people a month. Some with good 4 year degrees, some with GED's. I was told from a director that they do not drug test for a reason, and that is half the company would be gone.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

3
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