Leave your morals and feelings at the door.... - User Support Ropes & Gray Employee Review

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

I have met some really nice people that i'm glad to have had in my life and still touch base with every so often both professionally and personally.

Cons

Bullying and manipulation seem to be the top two management techniques most used in the User Support group. The group turnover rate is ridiculously high and when someone left because they were fired it was 9 times out of 10 not warranted. Seems the manipulation starts with the CIO and gets filtered down thru many of the groups the CIO manages yet User Support gets the bulk of it as if supporting the customers is at the bottom of the barrel yet you are supposed to be highly skilled and customer focused.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Helpful and warm colleagues, collegiate atmosphere

Cons

Fiscally conservative, typical long hours

4.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The OGC department is ok/fair to work in. Remote option is still available if an argument can be made. Some of the newer management is amazing and forward looking. Seems like a lot of room for opportunities especially with the surge of AI. The best time to work here was the first year, second year tapered down and it seems like HR forces management to lessen “good” end of year ratings. There is a new system for goals (SSP/ strategic priorities) which seems pretty exciting if it’s taken seriously.

Cons

Bonus is incredibly minimal, less than a normal paycheck. Work can seem very tedious, and repetitive. Training is poor and all over the place, very unorganized. There is no room for growth in this department, suggestions have been made to create new roles that are more specific rather than “analyst”. The term “analyst” is used to load on as much work as possible with no distinction of “stretch” job duties.

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