Great people, poor culture - Manager Ross Stores Employee Review

2.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Excellent hiring decisions on a corporate level - very smart and dedicated people work there. Many great employees in field positions as well. - The business itself is doing very well, although that leads to reluctance to change or improve anything.

Cons

- "Old school" corporate environment, very bureaucratic and one-way communication (top down). No company values to speak of. - No work gets done until every single person has weighed in on the smallest detail. Lots of time wasted due to changed minds and too many cooks in the kitchen. Micromanagement is an understatement, and there's lots of finger-pointing if something goes wrong. - Extremely political environment, very clique-oriented. - Systems and technology are all out of date or obsolete, so some tasks take much longer than they would if there was an investment in updated software.

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Ross Stores Response
8y
Thanks for your review! This is important feedback, thank you for making us aware. We’re committed to growing our business, creating opportunities, providing benefits that matter to our associates, and nurturing a culture of humility. We understand that office politics hurts Associate performance and morale. We want our Associates to feel comfortable in their work space, which takes the efforts of the entire Ross team.

Explore other reviews about Ross Stores

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great boss Super helpful coworkers Easy shift

Cons

Nothing I can think of

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

All of my coworkers were wonderful. No high school drama. Boss was flexible and understanding, although he always liked it if you said you could work more hours. The employee discount is pretty awesome. The work wasn't bad and rude customers were rare.

Cons

There was pressure to come in even when you were sick. Pay wasn't the greatest; it usually stayed ahead of minimum wage, but by no means kept up with inflation. Visits from corporate often meant a new change in procedures that had been working and demands that were somewhat unreasonable given the constraints of the layout or number of employees available.

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