Overworked and underpaid - Merchandise Support Administrator Ross Stores Employee Review

1.0
Jul 23, 2024
Recommend
CEO approval
Business Outlook

Pros

The only pros I can think of are my co-workers. Some of the nicest people I've met who had to be sadly treated poorly by management and no longer work there.

Cons

Too many to list but I'll say this. You will be overworked and underpaid. I made the mistake of working hard and believing I would be appreciated but I was wrong. They will take everything from you. Give an inch and they take a mile. You will get work from other pods while you still have several orders to get through from your own area. You will also be bombarded with edits and markdowns. It was depressing seeing people being removed from the chat on a weekly basis. I'm assuming most quit and I don't blame them. You would think they would try to actually hire more people but they do not. Whatever work is unaccounted for will be sent to you. I would have to get through full blown anxiety attacks trying to meet deadlines while the work kept coming in. It got so bad that I would fully mute my laptop so I wouldn't hear the outlook pings. And don't get me started on the mandatory meetings where the higher ups would pat each other on the back and talk about "record breaking profits" while MSA got the scraps left over. Terrible place all around.

Explore other reviews about Ross Stores

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits once you're permanent

Cons

If you live in Atlanta the corporate office is in Alpharetta

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

All of my coworkers were wonderful. No high school drama. Boss was flexible and understanding, although he always liked it if you said you could work more hours. The employee discount is pretty awesome. The work wasn't bad and rude customers were rare.

Cons

There was pressure to come in even when you were sick. Pay wasn't the greatest; it usually stayed ahead of minimum wage, but by no means kept up with inflation. Visits from corporate often meant a new change in procedures that had been working and demands that were somewhat unreasonable given the constraints of the layout or number of employees available.

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