4.0
Apr 7, 2014
Anonymous employee
Former employee
Lincolnwood, IL
Recommend
CEO approval
Business Outlook
Pros
The turnover rate in the Contact Center was VERY low relative to the industry. The team really knows its stuff, and is moving in a positive direction! Everyone on the team is supportive, but honestly, not many others in the organization really understand what we do.
Cons
Sometimes there would be a lack of clarity on the scope of what we should be doing or what the right/wrong answer would be for the callers - the addition of a Quality Assurance Specialist on the team helped with this, but the position was replaced with a second supervisor. The supervisors were sometimes not able to follow through with giving us the support we needed.