District Sales Manager - District Sales Manager Russell Cellular Employee Review

2.0
Aug 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Built good relationship with co-workers, and appreciate many individuals in the company, from rep to owner.

Cons

Over the last few years the company has changed drastically. It's hard to believe the owners have allowed it to deteriorate as it has. The saying used to be "have fun and make money." Most will tell you that there's not much fun anymore. When HR is contacted about situations (harassment from superior), and nothing appears to be done about it ... something is wrong. When the subject of that situation leaves company, and then the company rehires that individual ... something is wrong. When the subject of that situation has apparently had issues with other employers (a pattern of behavior) ... something is wrong. From what I've observed, from action and verbiage, they also discriminate against age. Please let me be clear, these are my opinions. Some I've experienced, what I've not experienced have been experiences reported to me from those who wouldn't lie to me. They have deducted money for missing deposits, which I can understand ... when they can prove it. But whether they can prove it, or not ... too bad, it can come out of your check. (Just beware.) If it wasn't so serious, it could be funny, how many ways they can take money out of your check. Unbelievable. Oh ... and ... Big Brother is watching. They have cameras in all the stores. They are watching. Personally, I didn't care that they were, I wasn't going to do anything wrong. It's just how it makes everyone feel ... they trust NO ONE. I could go on, but let it suffice ... there are a lot of "Cons," and not many "Pros." At one time, it was a company that had a heart for it's people. In the last couple years, the shifting in upper management has been devastating. Employees have turned into a number. Employees feel it. I believe Jeff & Kym appreciate their employees, but they've handed too much power & authority over to the next level of management, and that level, & the next, are destroying the company. When employees don't feel appreciated, & when they feel like a number, you're not going to get the desired results. It's a sad demise of a once good company.

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Russell Cellular Response
8y
Thank you for the review! We are sorry you did not enjoy your time at our organization. Communication is they key to a successful relationship and we have many opportunities for communication from leadership, to hq support, to employee surveys, to anonymous reporting, etc. All of this helps ensure everyone is having a great experience! In regards to cameras, those are for customer and employee safety. I am sorry you did not feel that way. Ultimately, thank you for the review as we cannot get better as an organization without feedback!

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5.0
Feb 3, 2026
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CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It's relatively easy to learn the software involved, and the company mascot is cute. The customers are like any industry, hit or miss- but I enjoyed helping them with their phone troubles and understanding the technology we all rely on now.

Cons

Literally everything else. There's no clear pay scale or raise structure, and HR is not forthcoming with this information, either. The commission structure makes little to no sense, changing mid-month in a point based system, random spiffs for anywhere from a day or two to a few months. It's so confusing that there's regular trainings and quizzes on how the structure works to make sure employees come even close to understanding it. The median monthly earnings in commission are only earned by 38% of employees, not the average or majority. The training is almost useless, and focuses on convincing you you can make good money rather than teaching you anything. They push ethics and "honest sales" in preaching, but not in practice; and punish you for "underperforming" if you don't slam account with extras, lie to customers, or commit blatant fraud. They actively discourage you from helping in any capacity if it doesn't create a sale of some kind, and push extra fees onto customers for something as simple as paying your bill in person. Regional supervision isn't required to follow the same standards as company policies, and there is very little hierarchy accountability. They expect you to answer a call at a drop of a hat even off the clock, but will actively ignore you or hang up if you need something when they're off the clock, even salaried. On top of that, upper management and the C-Suite is rife with nepotism, and even Verizon thinks they pay their employees too little. Not a great look.

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